Last updated [11.20, 2021]
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Information that you actively provide to us when communicating(Including when you fill out online forms, respond to surveys, provide feedback, participate in promotions), such as your name, email address, phone number, message content and/or attachments you may send to us, and any other information you may choose to provide.
Our application will assign you a unique identifier (this unique identifier is only bound to your device identification code, not to any other personal information of the user). Before establishing a VPN connection, we will use this unique identifier to check your account information to determine the level of service you have.
Information our servers collect when you access the Site, such as your browser type, your operating system, your access times. If you are using our mobile application, this information may also include your device name and type, your operating system and your application version numbers.
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, [Google Checkout]
If you connect using our VPN service:
We do not collect any information about the websites you visit, nor do we collect any data stored or transmitted on your device, including any data that may be transmitted by the application on your device through the VPN network.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or our mobile application to:
Create and manage your account.
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site and our mobile application to you.
Email you regarding your account or order.
Fulfill and manage purchases, orders, payments, and other transactions related to the Site and our mobile application.
Generate a personal profile about you to make future visits to the Site and our mobile application more personalized.
Increase the efficiency and operation of the Site and our mobile application.
Monitor and analyze usage and trends to improve your experience with the Site and our mobile application.
Notify you of updates to the Site and our mobile applications.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Process payments and refunds.
Request feedback and contact you about your use of the Site and our mobile application .
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Solicit support for the Site and our mobile application.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
We may use third-party advertising companies to serve ads when you visit the Site or our mobile application. These companies may use information about your visits to the Site and our mobile application and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.
Cookies and Web Beacons
or Digital Advertising Alliance Opt-Out Tool
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the Site or our mobile application, you have the right to request removal of unwanted data that you publicly post on the Site or our mobile application. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Site or our mobile application, but please be aware that the data may not be completely or comprehensively removed from our systems.